Unified Service Desk For Microsoft Dynamics 365 Tutorial

Unified service desk helps you configure call center agent applications that provide customer service agents with immediate and unified access to business critical customer information stored in your instance.

Unified service desk for microsoft dynamics 365 tutorial.

Unified service desk can be configured and administered using the common data service platform or microsoft dynamics 365 for outlook. I m a uk based microsoft dynamics 365 functional consultant with 30 years experience in it. 4 minutes to read. And of course i d love to be involved in your unified service desk or omnichannel for customer service project.

Call center industry concerns. Unified service desk for microsoft dynamics 365 provides a configuration based framework for quickly building agent applications for call centers. Help desk software aids your customer service staff in providing support to customers. I am able to provide training and consultancy on any dynamics 365 project.

2 minutes to read. Customized to your needs help desk software can include omnichannel capabilities such as live chat chatbots online tutorials email support voice support knowledge base libraries client portals and reporting. Using unified service desk to configure agent applications doesn t require you to write code for the most part and therefore reduces the lead time to design an agent application as per your business requirements. Learn about the new features in unified service desk 3 3 for microsoft dynamics.

This topic provides information about the location from where you can download unified service desk solutions and the client application and other tools that help you administer and manage your unified service desk efficiently. Unified service desk 3 3 which includes unified interface apps support be. I m a uk based microsoft dynamics 365 functional consultant with 30 years experience in it. Windows 10 windows 7 windows 8 windows 8 1 unified service desk requires an instance of microsoft dynamics 365 online microsoft dynamics 365 on premises microsoft dynamics crm 2016 microsoft dynamics crm 2015 or microsoft dynamics crm 2013 service pack 1 sp1.

You can aggregate customer information from different areas in microsoft dynamics 365 into a single desktop and get a 360 view of customer interactions. Before you start with unified service desk for dynamics 365 it s important to have an overview of the call center industry and its challenges and how unified service desk helps address these challenges.